Shipping and Returns

Last updated 4 November 2026. This page answers the common questions about delivery and returns in plain terms. The full Shipping Policy and Returns & Refunds Policy have every detail.

Shipping

Where do you deliver?

Canada only. We deliver to every province and territory, including Yukon, the Northwest Territories and Nunavut, and to rural and remote addresses. Chemicals and other hazardous items (such as oils, fluids, aerosols and polishes) don't ship to Yukon, the Northwest Territories or Nunavut, and some oversize and freight items can't ship to the territories either. Deliveries to the territories and remote addresses can take longer.

What currency are prices in?

Canadian dollars (CAD). Applicable Canadian taxes are shown at checkout.

Will I pay duty or any other fee at delivery?

No. The price and shipping shown at checkout are all you pay. No duty, brokerage or extra fees at your door. If a carrier ever asks you for one, don't pay it: contact us and we'll take care of it.

How much is shipping?

Each product page and checkout shows the shipping for your order. Most rates are the same anywhere in Canada; some heavier oversize and freight classes cost more in New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island. Common rates are Standard $19.95, selected wheels $19.95 per wheel, light parcel $9.95, oversize $29.95, heavy oversize $49.95 and freight $199. Some product lines ship free and show $0.00 at checkout, and qualifying orders over $250 from selected brands ship free ($19.95 to Newfoundland and Labrador, Yukon, the Northwest Territories and Nunavut). Special orders and items that ship directly from our distributor have their own rates, listed in the Shipping Policy.

How long does delivery take?

Each product page shows its own estimate. Most orders arrive within a week. Items that ship directly from our distributor usually take 1 to 3 weeks. Special orders usually take a few weeks, and it can be faster: message us for an estimate on a part. We confirm your delivery date within 2 business days, and you can cancel at no charge if it doesn’t suit you. For special orders and freight shipments we contact you with the timeline before we take payment. Orders are usually sent to our distributor within one business day, and your shipping confirmation includes a tracking link.

Where do orders ship from?

MapleTorque doesn't hold inventory. Orders ship directly from our distributors' warehouses, and we source from Canadian distributors wherever we can. When a product ships from Canada, its page says so. An order with several items can arrive in separate packages on different days, at no extra shipping cost.

Returns

Can I return a part?

Yes, if you ask within 30 days of delivery and the part is unused, uninstalled and in its original packaging with all its hardware and instructions. Email alex@mapletorque.ca with your order number first. Don't send anything back until we give you a return authorisation number.

Who pays for return shipping?

We do, with no restocking fee, if we shipped the wrong item, it arrived defective or damaged, or the fitment we published was wrong. If you changed your mind or ordered the wrong part, you pay return shipping, the original shipping isn't refunded, and a restocking fee of up to 20% may apply. We tell you about any fee before you send the item back.

What can't be returned?

• Special-order, custom-made or made-to-order items, including custom-fit covers
• Parts that have been installed, or where installation was attempted
• Electrical and electronic parts once opened
• Items missing their original packaging, hardware or instructions
• Returns requested more than 30 days after delivery
• Gift cards

These items still can't be returned for a change of mind or a wrong part ordered. But if any item arrives defective, damaged or wrong, or doesn't fit a vehicle we listed it for, that is our error and we cover the return.

When do I get my refund?

Within 5 business days of the return being received and inspected, to your original payment method. Your bank can take a few more days to show it.

Contact

MapleTorque Inc., Cambridge, Ontario, Canada. Phone 289 536 8479, email alex@mapletorque.ca, Monday to Friday, 9 am to 5 pm Eastern.