Returns & Refunds
Not the right fit? Back in the box it goes. Here is exactly how it works.
The short version
Unused parts in their original packaging can come back within 30 days for a refund to your original payment method. If we listed a fitment for your vehicle and it turned out wrong, the return shipping is on us. If you changed your mind or ordered the wrong part, return shipping is yours and a restocking fee may apply.
What can't come back?
Installed or modified parts, electrical parts with opened packaging, and special-order items. When in doubt, ask before you order — that is what the fitment check is for.
Who pays return shipping?
If the wrong part is our doing — a confirmed fitment that missed — we cover it. If you changed your mind or ordered without checking fit, the return label is on you.
Do you do exchanges?
Not directly. The fastest path is to order the correct part right away so it ships immediately, and return the first one for a refund under this policy.
Full returns & refunds policy
Overview
| Situation | Return shipping | Restocking fee |
|---|---|---|
| We shipped the wrong item | We pay | None |
| Item arrived defective or damaged | We pay | None |
| Our fitment information was wrong | We pay | None |
| You changed your mind | You pay | May apply |
| You ordered the wrong part | You pay | May apply |
Return window
Returns must be requested within 30 days of delivery. Requests made after that period cannot be accepted.
How to start a return
Contact us at alex@mapletorque.ca with your order number and the reason for the return.
Please do not ship anything back before contacting us. Because our products ship directly from our distribution partners, returns must go to the correct facility with a return authorisation number. Items returned without authorisation, or sent to the wrong address, may be refused, lost, or returned to you at your expense, and we cannot refund them.
Condition of returned items
To be eligible for return, items must be:
- unused, uninstalled and in resalable condition
- in the original manufacturer packaging, complete with all hardware, instructions and accessories
- free of markings, labels or tape applied directly to the manufacturer's packaging
Installed items cannot be returned. Once a part has been fitted to a vehicle it cannot be resold, and our distribution partners will not accept it.
We inspect returned items on receipt. Items arriving used, incomplete, damaged in return transit, or otherwise not in resalable condition may be refused or refunded in part.
Return shipping
Where the fault is ours — the wrong item was shipped, the item was defective on arrival, or fitment information we published was incorrect — we cover return shipping and no restocking fee applies. We will provide a prepaid return label.
Where the return is not the result of an error on our part — change of mind, the wrong part was ordered, or the item is no longer needed — return shipping is your responsibility, and the original outbound shipping is not refunded.
Return shipping on heavy or oversize items can be substantial, particularly to a US facility. We recommend confirming the cost with us before returning such an item.
Where you arrange return shipping, the item remains your responsibility until it is received by our distribution partner. We recommend using a trackable service and retaining proof of postage, as we cannot refund an item that does not arrive.
Restocking fees
A restocking fee of up to 20% may be applied to returns that are not the result of an error on our part. Where a fee applies we will tell you before you return the item.
Restocking fees are charged to us by our distribution partners and passed on. They do not apply where the return is our error.
Items that cannot be returned
- items that have been installed, or where installation was attempted
- special-order, custom-made or made-to-order items, including custom-fit covers
- electrical and electronic components once opened
- items requested outside the return window
- items missing original packaging, hardware or documentation
- gift cards
Fitment
We publish fitment information — which vehicles a part is designed for — using data supplied by manufacturers and industry sources. We take considerable care with it, but we do not manufacture these parts and we do not warrant that published fitment data is complete or error-free.
You are responsible for confirming that a part suits your vehicle before installing it. Where a part is listed as fitting your vehicle and does not, that is our error and we cover the return. Where fitment was not stated or was qualified, or where the vehicle has been modified from factory specification, the return is treated as a change-of-mind return.
If you are unsure whether a part fits, contact us before ordering.
Defective items and manufacturer warranties
Items that arrive defective are covered as set out above.
Products may also carry a manufacturer's warranty. Warranty claims made after the return window are made directly to the manufacturer under their terms. On request we will provide the manufacturer's warranty contact details and confirm your proof of purchase. We are not the manufacturer, we do not administer manufacturer warranty claims, and we do not extend, vary or assume manufacturer warranties.
Nothing in this policy limits any legal warranty or remedy available to you under applicable Canadian consumer protection legislation.
Refunds
Approved refunds are issued to the original payment method within 5 business days of the returned item being received and inspected by our distribution partner. Depending on your bank or card issuer, it may take additional time to appear on your statement.
Refunds cover the item price, less any applicable restocking fee. Original outbound shipping is refunded only where the return is the result of our error.
Cancellations
You may request cancellation of an order before it has been submitted to our distribution partner, usually within a few hours of ordering. Once submitted, we may not be able to stop it, in which case the order will be treated as a return once it arrives.
We may also cancel an order ourselves, as set out in our Shipping Policy, and where we do, you are refunded in full.
Exchanges
We do not process direct exchanges. Please return the original item under this policy and place a new order for the replacement.
Related policies
This policy forms part of our Terms of Service and should be read alongside our Shipping Policy.
Contact
alex@mapletorque.ca · 289 536 8479 · Monday to Friday, 9am-5pm ET
Cambridge, ON N3H 3P5
