MapleTorque Inc.
Is MapleTorque legit?
Who we are
- MapleTorque Inc., a company incorporated in Ontario, Canada.
- We're based in Cambridge, Ontario.
- We sell to customers in Canada, and every price is in Canadian dollars (CAD).
- The whole site is in English and French.
How to reach us
- Email: alex@mapletorque.ca. We reply as quickly as we can, usually within one business day.
- Phone: 289 536 8479
- You can also write to us from our Contact Us page.
How payment works
- Checkout runs on Shopify. Card numbers go directly to our payment provider and are not stored on our systems.
- Your card is authorized when you place your order and charged once we confirm your item is available to ship.
- If a part is back-ordered, we contact you with the expected timeline before your card is charged. You can wait or cancel at no cost. If we can't source the part, we cancel the order and release the payment hold.
Delivery
- We deliver anywhere in Canada, including rural and remote addresses.
- The price and shipping shown at checkout are all you pay. No duty, brokerage or extra fees at your door.
- Each product page shows its delivery estimate, and your shipping confirmation includes a tracking link.
Returns, in short
- Ask within 30 days of delivery. The part needs to be unused, uninstalled and in its original packaging, with all its hardware and instructions.
- Email us your order number first. We give you a return authorisation number before anything is sent back.
- If the error is ours (we shipped the wrong item, it arrived defective or damaged, or the fitment we published was wrong), we send you a prepaid return label and no restocking fee applies.
- If you changed your mind or ordered the wrong part, you pay return shipping, and a restocking fee of up to 20% may apply. We tell you about any fee before you send the item back.
- Special orders, custom-fit items, installed parts and opened electrical parts are final sale, unless the error is ours.
- Refunds go to your original payment method within 5 business days of the return being received and inspected.
Every detail is on Shipping and returns.
Customer reviews
Read what our customers say on our Reviews page. Reviews are collected by Judge.me.
