Shipping policy
Last updated: 8 November 2026
Where we ship
We ship across Canada, including Yukon, Northwest Territories and Nunavut.
Most of our shipping rates are the same across Canada, including rural and remote addresses. Some heavier or oversize items cost more to ship to the Atlantic provinces (New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island), and some items, including some oversize and freight items, can't ship to Yukon, the Northwest Territories or Nunavut. Chemicals and other hazardous items (such as oils, fluids, aerosols and polishes) don't ship to Yukon, the Northwest Territories or Nunavut. The table under Shipping charges shows both. Deliveries to the territories and to remote addresses can take longer than to major centres.
Where your order ships from
MapleTorque doesn't hold inventory. Orders ship directly from our distributors' warehouses, so we can offer a wider range of parts than any single warehouse stocks.
We prioritise Canadian sources. Where a product is available from more than one of our partners, we source it domestically wherever we can, which generally means faster delivery. This is not possible for every product, and we do not guarantee any particular origin for a given order.
Wherever your order ships from, there are no duties, brokerage or extra fees at delivery. The price and shipping shown at checkout are all you pay.
Processing time
Orders are typically submitted to our distribution partner within one business day of your order. Orders placed on weekends or statutory holidays are processed on the next business day.
Processing time is separate from transit time. Your card is authorized when you place your order and charged once we confirm your item is available to ship.
Delivery estimates
Delivery times vary by item, origin and destination.
Delivery time depends on which distributor's warehouse fills your order; each product page shows its estimate. Where one order draws on more than one warehouse, the packages will not arrive together.
Delivery times shown on product pages are estimates, not guarantees. Most orders arrive within a week. Transit time is set by the carrier and varies with destination and season, neither of which we control. Where an order will take longer than that — a special order or a freight shipment — we contact you with the timeline before taking payment. Your shipping confirmation carries a tracking link, and that tracking is the accurate estimate for your particular parcel.
Tracking
Tracking is provided as soon as our distribution partner releases it.
Tracking is usually available within one business day of dispatch. For some shipments, tracking may not appear or update for several days while the parcel is in transit. This is normal and does not mean your order is lost or delayed.
If tracking has not updated after 5 business days, contact us and we will follow it up with the carrier.
Orders shipping in more than one package
Because we source from multiple partners, an order containing more than one item may ship in separate packages, from different warehouses, arriving on different days. Some items may arrive several days apart.
You will receive a separate shipping confirmation for each shipment as it is dispatched, so a single order may generate more than one notification. You are not charged more than the shipping shown at checkout because an order ships separately.
Shipping charges
The shipping shown at checkout is the full shipping charge for your order. We authorize your payment at checkout and never charge more than that amount: there is no extra freight, surcharge or delivery fee billed after you buy.
Each product ships in one of the classes below. Unless a second rate is shown for NB, NL, NS and PE, the rate is the same anywhere in Canada. Classes marked "not available to the territories" can't ship to Yukon, the Northwest Territories or Nunavut. Chemicals and other hazardous items don't ship to the territories in any class.
| Shipping class (as named at checkout) | Rate |
|---|---|
| Standard | $19.95 |
| Standard — selected wheels, charged per wheel | $19.95 per wheel (a set of 4: $79.80) · Priority handling: $10 more per order |
| Priority handling (order placed with supplier same day), where offered | $29.95 |
| Standard — light parcel (eligible items, order weight 0.5 kg and under) | $9.95 |
| Standard — selected items (not available to the territories) | $24.95 · NB, NL, NS, PE: $29.95 |
| Oversize delivery | $29.95 |
| Oversize — Heavy delivery | $49.95 |
| Oversize delivery — heavy parcel (not available to the territories) | $79.95 · NB, NL, NS, PE: $159.95 |
| Oversize delivery — heavy parcel, larger items (not available to the territories) | $99.95 · NB, NL, NS, PE: $199.00 |
| Freight delivery | $199.00 |
| Freight delivery — regional (not available to the territories) | $199.00 · NB, NL, NS, PE: $349.95 |
| Freight delivery — heavier items (not available to the territories) | $234.95 |
| Freight delivery — large items (not available to the territories) | $289.95 · NB, NL, NS, PE: $509.95 |
| Free shipping on selected products: look for the Free shipping badge. | $0.00 |
| Free shipping on qualifying orders over $250 from selected brands: look for the Free shipping badge. | $0.00 · NL, YT, NT, NU: $19.95 |
| Special order — no extra fees at delivery (selected items) | $29.95 · freight items: $199.00 |
| Special order — no extra fees at delivery | order total up to $149.99: $89 · $150 to $500: $119 · over $500: $149 |
| Special order — oversize, no extra fees at delivery | $169 for most products · otherwise order total up to $500: $199 · over $500: $249 |
| Special order — freight, no extra fees at delivery | order total up to $999.99: $349 · $1,000 to $2,500: $449 · over $2,500: $549 |
| Ships directly from our distributor — no extra fees at delivery (parcel) | order total up to $149.99: $149 · $150 to $500: $159 · $500.01 to $1,000: $189 · $1,000.01 to $2,500: $259 · $2,500.01 to $5,000: $379 · over $5,000: $459 |
| Ships directly from our distributor — no extra fees at delivery (light parcel: items under 4 lb) | order total up to $149.99: $135 · $150 to $500: $159 · $500.01 to $1,000: $189 · $1,000.01 to $2,500: $259 · $2,500.01 to $5,000: $379 · over $5,000: $459 |
| Ships directly from our distributor — no extra fees at delivery (oversize) | $169 for most products · otherwise order total up to $500: $209 · $500.01 to $1,500: $259 · $1,500.01 to $3,000: $329 · over $3,000: $589 |
| Ships directly from our distributor — no extra fees at delivery (freight) | order total up to $1,000: $349 · $1,000.01 to $2,500: $449 · $2,500.01 to $5,000: $549 · over $5,000: $959 |
Checkout shows only the options that apply to the items in your cart. If your order contains items from more than one class, each class's rate is added, and checkout shows the combined total before you pay.
No extra fees at delivery
Applicable Canadian taxes are shown at checkout.
The price and shipping shown at checkout are all you pay: there are no extra fees at delivery. If a carrier ever asks you for a duty, brokerage or delivery charge, do not pay it: contact us and we will settle it with the carrier.
Delivery address
You are responsible for providing a complete and accurate delivery address. We cannot change an address once an order has been submitted to our distribution partner.
Orders returned to us as undeliverable because of an incorrect or incomplete address, or because delivery was refused or not collected, may be refunded less the shipping charged at checkout.
PO boxes and rural routes
Some items cannot be delivered to a PO box or rural route address, and some ship by a different carrier with different transit times when they can. If we cannot ship to the address provided, we will contact you.
Availability and order acceptance
MapleTorque doesn't hold inventory. Orders ship directly from our distributors' warehouses. Product availability shown on our site reflects information provided by our distribution partners and can change between the time you place an order and the time we submit it.
Placing an order is an offer to purchase, not a completed contract. No contract is formed until we accept your order and submit it to our distribution partner. We may decline or cancel any order, in whole or in part, including where an item is unavailable, discontinued or back-ordered, or where we are unable to fulfil it on the terms shown.
Product information on our site is drawn from manufacturer and distributor data feeds, and errors occur. Where a price or description is obviously incorrect, we may cancel the affected item even after payment has been taken, and we are not obliged to supply at the erroneous price.
Where we cancel for any of these reasons we refund you in full for the cancelled portion, and that refund is your sole remedy.
Back-ordered items
If a part is back-ordered, we contact you with the expected timeline before your card is charged. You can wait or cancel at no cost. If we can't source the part at all, we cancel the order and release the payment hold.
Damaged, lost or missing shipments
Please inspect your order on arrival.
Visible damage. Note it with the carrier at the time of delivery if possible, and contact us within 2 business days with photographs of the packaging and the item. Freight carriers frequently reject damage claims where damage was not noted at delivery.
Shortage or wrong item. Contact us within 5 business days of delivery.
Not delivered. If tracking shows delivery but you have not received the shipment, contact us within 10 business days so we can open a carrier trace. Carriers impose their own deadlines for claims and we cannot pursue a claim after they close.
Related policies
This policy forms part of our Terms of Service and should be read alongside our Returns & Refunds Policy.
Seen it cheaper somewhere else? Tell us the price and the store and we will try to beat it: see how our price-beat offer works.
Contact
alex@mapletorque.ca · 289 536 8479 · Monday to Friday, 9am-5pm ET
