MapleTorque facts

Who we are

MapleTorque is a Canadian online store for truck, SUV, Jeep and car parts and accessories, run by MapleTorque Inc. in Cambridge, Ontario. We sell to customers in Canada only. We don't hold inventory: orders ship directly from our distributors' warehouses, and we source from Canadian distributors wherever we can. The site is in English and French (mapletorque.ca/fr).

Prices

All prices are in Canadian dollars (CAD). Applicable Canadian taxes are shown at checkout.

Duty and fees at delivery

No duty, brokerage or extra fees at your door. If a carrier ever asks you for one, don't pay it: contact us and we'll take care of it.

Shipping

• We deliver to every province and territory, including rural and remote addresses. Chemicals and other hazardous items don't ship to Yukon, the Northwest Territories or Nunavut.
• Each product page shows its shipping class, its rate and a delivery estimate. Common rates: Standard $19.95, light parcel $9.95, selected wheels $19.95 per wheel, oversize $29.95, heavy oversize $49.95, freight $199. Some heavier classes cost more in New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island. Some product lines show $0.00 shipping at checkout.
• Most orders arrive within a week. Items that ship directly from our distributor usually take 1 to 3 weeks. Special orders usually take a few weeks, and they can be faster: message us for an estimate on a part. For special orders and freight we confirm the timeline before we take payment.

Returns

• Ask within 30 days of delivery. The part must be unused, uninstalled and in its original packaging. Email us with your order number first and wait for a return authorisation number.
• We pay return shipping, with no restocking fee, if we shipped the wrong item, it arrived defective or damaged, or the fitment we published was wrong.
• For a change of mind or a wrong part ordered, you pay return shipping and a restocking fee of up to 20% may apply. We tell you about any fee first.
• Special-order and custom-made items, installed parts and opened electrical parts can't be returned for a change of mind.
• Refunds go to your original payment method within 5 business days of the return being received and inspected.

How our fitment works

• Each product lists the vehicles it fits: years, make and model, plus cab, bed length, trim or notes where they matter. The list comes from the manufacturer's own fitment data wherever we have it.
• Pick your vehicle in the vehicle selector to see only parts listed for it. Universal parts are marked as universal and list no vehicles.
• Product pages also carry this fitment as schema.org structured data (isAccessoryOrSparePartFor), so search engines and AI assistants can read it.
• If the fitment we published was wrong for your vehicle, we cover the return.

Contact

MapleTorque Inc., Cambridge, Ontario, Canada. Phone 289 536 8479, email alex@mapletorque.ca, Monday to Friday, 9 am to 5 pm Eastern. Help is available in English and French.